Bynder is seeking an experienced Enterprise Customer Success Manager to work closely with customers to ensure they are getting value and driving business outcomes by leveraging Bynder's solutions. The role requires a proactive, strategic approach to customer management, business acumen, technical aptitude, commercial skills, and a deep understanding of the enterprise customer’s needs and challenges.
Requirements
- 7+ years of experience in customer success, account management, or a sales-related field, managing complex enterprise SaaS marketing technology accounts.
- 5+ years in enterprise SaaS within the DAM or MarTech industry, demonstrating technical aptitude and a deep working knowledge of the DAM ecosystem and its integration points (CMS, PIM, eCommerce, and Creative Tools).
- Exceptional business acumen and commercial skills, including successfully conducting effective discovery, managing complex customer objections, quantifying value and outcomes, commercial negotiations, and navigating strategic account roadblocks.
- Proven experience managing high-value, complex customer deployments and building influential relationships with multiple stakeholders at the Director, VP and C-level.
- Strong customer storytelling to demonstrate value, inspire stakeholders, and elevate strategic and executive-level conversations.
- Experience managing the end-to-end renewal cycle for high-value accounts, including strategy, proposal creation, and procurement engagement.
- Strong understanding of the enterprise environment, with the ability to communicate value at different organizational levels, navigate complex structures, and build strong internal champions and executive relationships.
- Proven ability to build and manage an expansion pipeline and collaborate closely with an Account Manager to grow and expand high-value accounts.
- Experience engaging with system integrators and tech partners to streamline execution, extend value and accelerate driving outcomes.
- Excellent communication, professionally assertive, interpersonal skills, and critical thinking for problem-solving, handling challenging situations, and influencing without direct authority.
- Highly motivated, passionate about learning, strong in conviction and thrives working cross-functionally and collaborating in a fast-paced team environment.
- Strong analytical skills and data-driven with experience leveraging customer data to inform decisions and strategies.
- Proficiency with AI tools and an understanding of AI's impact on the marketing industry.
- Strong time-management skills and the ability to juggle and prioritize multiple projects simultaneously.
- Familiarity with CRM systems and customer success platforms (Salesforce and Catalyst is a plus).
Benefits
- Competitive compensation
- 401(k) - dollar for dollar match up to 6%
- 100% Company-paid medical, dental, vision, and life coverage for you and your family
- Unlimited vacation policy
- Room to advance in a high-growth tech company
- Referral bonus plans
- A light-hearted and fun work environment
