Parking Account Manager

Join Our Team at Duncan Solutions, LLC as a Senior Account Manager responsible for relationship management for strategic accounts in the municipal parking sector in California. The role involves developing and maintaining strong relationships with clients, ensuring contract compliance, tracking deliverables, and driving important initiatives.

Requirements

• Develop and maintain strong, long-term relationships with clients
• Communicating to clients clearly, addressing business concerns, and resolving any conflicts that arise in a prompt and professional manner
• Ensuring compliance with contract requirements, adherence to timelines, and carefully tracking and reporting on program performance
• Preparing and presenting business and account updates to the client and company management
• Training and educating users and stakeholders on systems and services
• Monitoring subcontractor performance to ensure service levels are satisfactory and identifying issues and coordinating actions to resolve issues, when required
• Identifying opportunities for account growth, including upselling and cross-selling
• Raising business concerns and needs to company’s executive and IT teams, when escalation is required
• Meet with elected officials, public sector parking professionals, colleagues, and other stakeholders to understand strategic priorities and develop outcome-based solutions
• Stay updated on relevant state and local legislation and industry trends
• Other duties as assigned

Benefits

• Medical, Dental, & Vision Insurance
• Healthcare & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contribution
• Company Paid Life and AD&D Insurance
• Company Paid Short- & Long-Term Disability
• Employee Assistance Program (EAP)
• Business Travel Accident Insurance
• Corporate Travel Discounts
• Bonus & Incentive Compensation Programs
• 401(k) with Employer Match (Traditional/Roth/Safe Harbor)
• Paid Time Off
• 9 Company Holidays
• PTO Accrual
• Sick Time Accrual
• Parental Leave
• Jury Duty
• Bereavement
• Other Voluntary Benefits