Collector I

The Collector is responsible for performing collection activities to recover losses from assigned accounts. The role involves communicating with debtors, resolving issues, and performing skip tracing and contract observance functions.

Requirements

• High School Diploma or GED from an accredited institution
• 6 months of customer service and/or call center experience
• PC experience in a windows environment
• Basic keyboarding skills
• Must be able to obtain required License for collecting
• ACA certification preferred
• Previous sales or customer service experience preferred
• Effective written and verbal communication skills
• Strong listening skills, ability to follow written and/or verbal instructions
• Good mathematical skills including calculator skills
• Goal Oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals
• Strong organizational skills and the ability to meet tight deadlines
• Negotiation, counseling and problem-solving skills
• Reliable, ability to work flexible day, evening and weekend hours as required
• Ability to learn company collections computer system and phone system
• Persistent, ability to overcome objections, ability to remove barriers
• Team player

Benefits

• Medical, Dental, & Vision Insurance
• Healthcare & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contribution
• Company Paid Life and AD&D Insurance
• Company Paid Short- & Long-Term Disability
• Employee Assistance Program (EAP)
• Business Travel Accident Insurance
• Corporate Travel Discounts
• Bonus & Incentive Compensation Programs
• 401(k) with Employer Match (Traditional/Roth/Safe Harbor)
• Paid Time Off
• 9 Company Holidays
• PTO Accrual
• Sick Time Accrual
• Parental Leave
• Jury Duty
• Bereavement
• Other Voluntary Benefits
• Life and AD&D Insurance for Employees/Spouse/Child(ren)
• Critical Illness
• Accident Insurance
• Identity Theft Insurance
• Pre-paid Legal Insurance