UC 2nd Line Voice Engineering Professional

This is a 2nd Line Voice Engineering Professional role focused on resolving customer issues through network monitoring and ticket management. The role involves escalating tickets, ensuring accuracy, providing customer support, and mentoring other team members. It requires fluency in Cisco collaboration products and an understanding of various voice technologies like Audiocodes and MS teams. The position requires a minimum of 5 years of UK work experience.

Requirements

• Utilising experience with Cisco collaboration products
• Experience working with Avaya Cortex/UCS10 Unexus, AudioCodes SBC/MS Teams, Redbox, Poly VVX250, and Bold alarms.
• AudioCodes SBC/MS Teams
• SIP school certified or relevant knowledge
• Experience working with UCCX/UCCE
• Troubleshooting and Customer Service skills
• Incident Management skills
• Excellent communication skills

Benefits

• 10% on target annual bonus
• BT Pension scheme
• Life Assurance
• Salary Enhancement
• Flexible benefits (Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice)
• 24/7 private virtual GP appointments
• Carer’s leave
• World-class training
• Equity Sharing
• Discounted retail packages
• Company car