
Job description
This is a 2nd Line Voice Engineering Professional role focused on resolving customer issues through network monitoring and ticket management. The role involves escalating tickets, ensuring accuracy, providing customer support, and mentoring other team members. It requires fluency in Cisco collaboration products and an understanding of various voice technologies like Audiocodes and MS teams. The position requires a minimum of 5 years of UK work experience.
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BT is a B2B powerhouse serving businesses globally, offering secure connectivity and collaboration platforms.