Product Manager - Digital Distribution and Servicing

Product Manager - Digital Distribution and Servicing at Brown & Brown. Define and own the digital product strategy for online insurance distribution and servicing. Translate business goals into a clear product roadmap aligned with growth, efficiency, and customer experience objectives.

Requirements

• Define and own the digital product strategy for online insurance distribution and servicing
• Translate business goals into a clear product roadmap aligned with growth, efficiency, and customer experience objectives
• Identify opportunities to expand digital channels (e.g. aggregator platforms, direct-to-consumer, embedded insurance)
• Drive improvements in quote-to-bind journeys, focusing on conversion rate optimization (CRO)
• Optimize digital funnels across web, mobile, and partner ecosystems
• Lead experimentation (A/B testing) to continuously improve acquisition performance
• Design and deliver scalable self-service capabilities (policy management, claims initiation, endorsements, renewals)
• Reduce cost-to-serve through automation and intelligent workflows
• Enhance customer experience through seamless omnichannel journeys
• Define and track KPIs across the product lifecycle
• Leverage data to prioritize backlog and inform product decisions
• Partner with data science teams to embed personalization, pricing insights, and predictive models
• Own the product backlog and work closely with engineering teams in agile delivery models
• Translate business requirements into clear user stories and acceptance criteria
• Ensure timely, high-quality delivery of product features
• Collaborate with underwriting, distribution, marketing, operations, and compliance teams
• Align senior stakeholders on roadmap priorities and trade-offs
• Act as the “voice of the customer” across internal forums
• Ensure all digital journeys comply with regulatory requirements across relevant markets
• Work closely with compliance and risk teams to embed controls within digital processes
• Build and lead a high-performing team of digital product managers

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Paid Time Off, Holidays, Preferred Partner Discounts and more