Reviews referrals and applications to determine appropriateness of services and provides support to ensure compliance with contract and regulatory requirements. Performs a wide variety of clerical, administrative, and receptionist duties.
Requirements
- Provides safe and effective services
- Adheres to policies related to safety and boundaries with service recipients
- Attends safety and abuse risk management training as assigned
- Adheres to procedures related to managing high-risk activities and supervising service recipients
- Reports suspicious or inappropriate behaviors and policy violations
- Follows mandated abuse reporting requirements
- Conducts assessments of youth or family referrals and applicants to determine appropriateness of Boys Town services
- Evaluates referrals and applications, makes recommendations on placement and services, and communicates potential referrals to appropriate staff
- Coordinates the completion of the admissions process with agencies, courts, and guardians by communicating in a timely fashion acceptance, rejection, or need for supplemental information for all new applications
- Coordinates pre-admission interviews with youth, family agencies, and court personnel as needed
- Inputs referral information into the National Data Base
- Develops and maintains positive relationships with various referral sources including referral agencies, contract agencies, courts, and private referral sources
- Provides resource information to consumers seeking services
- Services contractual relationships and provides administrative support to ensure compliance with regulatory requirements
- Ensures that service recipient files contain all required documents according to Boys Town standards and contractual requirements
- Establishes a positive relationship with referral sources and assists each referring organization with fulfilling their case management and contractual requirements and authorizations
- Assists in monitoring contracts and ensuring documentation completion within contractual timelines, under the direction of Program Support staff
- Supports program staff by training, reviewing, and providing feedback on documentation requirements of contracts
- Prepares reports for administrative review
- Collaborates with Program Support Services to monitor regulatory compliance requirements and assist in activities in preparation for accreditation visits
- Coordinates with program staff for onsite contract reviews as needed
- Monitors and processes referral access to admissions through e-mail, website, and phone portals
- Attends workshops and conferences as needed
- Examines, updates, and documents information relevant in the accreditation and certification process; assists with licensing applications and renewals
- Monitors regulatory compliance including accreditation, licensing, and contractual requirements and assists in activities in preparation for accreditation visits
- Provides administrative support
- Performs general administrative functions including photocopying, faxing, typing correspondence, mail, and maintaining office supplies
- Greets visitors and staff in person or via telephone, determines their needs and directs them to the appropriate person or office
- Processes, maintains, and files departmental records including youth files, payroll, purchasing, work orders, and other documents
- Maintains schedules and coordinates calendars for meetings and other events; records, transcribes, and distributes meeting minutes
- Assists in organizing events as needed
- Makes travel arrangements and completes expense reports as needed
- Tracks, researches, and prepares various reports, material packets, and meeting/presentation materials
- Completes departmentally specific administrative tasks as applicable per area of responsibility
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
- Relocation Assistance
