Member Relations Customer Service Representative - weekend shift

Member Relations Customer Service Representative - weekend shift at JCC Greater Boston. Provides day-to-day support to the Membership Department and serves as the key point person at the Member Relations desk. Delivers exceptional customer service to members and guests through professional greetings, account maintenance, and extensive knowledge of programs and services.

Requirements

• Provide members and guests with exceptional customer service
• Greet all members, guests and staff with a pleasant, professional demeanor and welcoming manner
• Enforce all safety and security measures
• Respond to inquiries via phone, email, and in-person regarding JCC programs and services
• Handle member concerns and feedback to ensure a positive experience and resolution of issues
• Promote JCC membership and programs, and actively participate in the member retention process
• Provide information about the JCC's offerings, events, and classes to current and prospective members
• Conduct tours of the facility and make the prospective member aware of all available memberships, enrichment programs, classes, and services
• Effectively execute tasks related to front desk operations, Membership accounts and processing
• Present information and assistance related to membership rates, programs, services and scholarships
• Manage membership accounts, including renewals, upgrades, and inquiries related to billing
• Operate and master all software that is required to assist members and guests
• Create a welcoming dynamic that contributes to an environment where each individual is valued and respected
• Participate as an essential team member
• Support JCC Greater Boston’s mission, vision, and values
• Enthusiastically represent the organization, model excellence and achievement
• Attend JCCGB meetings and trainings as assigned
• Other duties as assigned

Benefits

• Competitive starting pay rate of $17.00 - $19.00 per hour
• Free individual membership to JCC Greater Boston's top class fitness, recreation and wellness facility
• Discounts to many JCCGB events, classes, outdoor pool, and more
• Complimentary use of the Fitness Center at Leventhal-Sidman
• Access to group fit classes, Arts & Culture adult programming at member rates
• Free wellness events!
• Statutory Mass Sick time
• Complimentary individual membership includes use of the Fitness Center at Leventhal-Sidman, access to group fit classes, Arts & Culture adult programming at member rates, discounts on many JCCGB's fitness/wellness programs and services, free wellness events!