Knowledge Management Lead

We're making life radically easier for small business owners. We’re building a one-stop shop for business essentials that’s powered by smart technology and world class human service giving them an experience so good that they trust Bionic to sort all their business needs for them.

Requirements

• Managing the implementation of the KMS, including configuration, content deployment, user administration and the roadmap
• Performing knowledge base & virtual agent data analysis and insight generation to identify trends and areas for improvements
• Creating and maintaining high-quality knowledge articles (agent & customer facing) that prioritize accuracy, clarity and accessibility as well as alignment with brand standards
• Making recommendations that drive content updates, enrich the user experience and support strategic goals of increasing digital engagement, leading to sale & operational efficiencies
• Creating, updating and controlling online course content, ensuring all training materials are aligned to current industry procedures and regulation
• Collaborating with heads of and training teams to understanded training needs and co-creating appropriate material
• Actively seeking ways to optimise content and system functionalities based on user feedback and data analysis. Showing adaptability and fast learning skills, quickly mastering new technologies and adapting to evolving content requirements
• Actively advocating knowledge sharing across functions

Benefits

• Private healthcare cover
• Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
• Eyecare scheme
• 25 days annual leave plus the 8 UK bank holidays, increasing with tenure
• 1 paid family/religious day of leave per year - following successful probation period
• 1 paid charity volunteering day per year
• Option to buy/sell up to an additional 3 days leave per year
• Enhanced maternity, paternity or shared parental leave
• 2 days off for your wedding upon joining, and up to 5 days after 2 years' service
• Flexible working options & a hybrid work approach
• Auto-enrolled salary sacrifice pension scheme
• Life assurance
• Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
• Cycle to work scheme
• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
• Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
• Long service awards