The MAC Team Lead is responsible for people supervision, planning and delivering facility moves, adds or change projects, including Furniture Installation coordination and Sustainable Furniture & Office Decommissioning.
Requirements
- Full involvement with recruiting talent.
- Provides mentoring, coaching and guidance to all team members.
- Manages all aspects of performance.
- Supervises, mentors and coaches a team of individual contributors.
- Responsible for all aspects of performance management – monitoring, evaluating and providing performance feedback, conducting performance reviews, developing performance improvement plans and monitoring progress.
- Contributes to recruiting new talent and retention of team members
- Participates in new team member onboarding to ensure a positive and consistent experience for new team members and consistency of training and onboarding to processes, tools and other materials.
- Strives for 100% employee engagement and satisfaction through effective leadership, communication, administration and provision support including mentoring and team member development activities for direct reports.
- Plans and delivers facility moves, adds or change projects as well as facility planning projects, including Furniture Installation and Sustainable Furniture & Office decommissioning projects.
- Develops a strategy for each project, taking into consideration the client’s requirements and TFMS deliverables.
- Completes the MAC intake form with the client to establish clear goals and objectives for the project.
- Works collaboratively with the National MAC Lead to develop cost estimates and resource requirements for projects.
- Works cross-functionally with other internal team members, service lines, project groups and operation groups to plan, manage and deliver projects.
- Coordinates with the client and third-party vendors for furniture delivery, installation and remediation of any furniture deficiencies.
- Develops, shares and updates the project schedule taking into consideration budget, required timeline and any risks to projects.
- Develops and completes tender packages for the procurement of third-party services.
- Provides input, evaluation and maintenance of Standing Offer contracts with third-party services.
- Leads project calls/status updates and distributes meeting minutes.
- Evaluates, plans and manages all Health & Safety risks and requirements, working with the BGIS Health & Safety team and other internal groups as required.
- Ensures all projects are delivered on time, within scope, budget and requirements and complies with all regulatory, environmental, health and safety requirements.
- Provides thought leadership in the area of moves, adds and changes, furniture installation and sustainable furniture and office decommissioning.
- Develops strong internal relationships with other team members, service lines, project groups and operation groups to plan, manage and deliver projects.
- Maintains an effective positive working relationship with all clients, concerned parties and internal teams on each project to maintain client objectives – One BGIS.
- Contributes to the maintenance of an effective recycling third-party and charity database and hold good relationships with all.
- Effectively and pro-actively communicates with concerned parties, such as Clients, contractors and industry bodies (as required) to ensure Client satisfaction and BGIS’s success
- Maintains a good relationship with all third-party contractors.
- Completes project milestone billing documents and ensures consistency throughout projects.
- Contributes to the development and upkeep of work instructions and processes with the National MAC Lead and others as required.
- Completes project status reporting and monthly financial reporting activities for all assigned projects.
- Participates in regular meetings with the MAC team to drive alignment and consistency in the TFMS delivery of MAC projects.
- Communicates changes and updates to strategies and processes as required.
- Provides updates to the National MAC Lead on project impacts and opportunities.
- Participates in project kick off meetings, both internal and external as required.
- Communicates with all project concerned parties regularly and chairs project status meetings.
- Maintains effective filing structure and ensures all documentation for each project is correctly filed and audit ready.
- Develops MAC Rough Order of Magnitude (ROM) budgets for proposal development and space-based activity (SBA) management.
- Monitoring contractor Purchase Order’s (PO’s) and ensuring that they align with the approved budget and quote.
- Keeps track of all invoices and cross checks that work billed for aligns with work quoted.
- Ensures all money received from diversion in Sustainable decommissioning projects is given back to the client or established, approved receiver.
- Works collaboratively with the National MAC Lead, Program Director and other internal concerned parties to develop, maintain and improve upon the MAC service delivery line.
- Develop and maintain measurable Key Performance Indicators (KPI’s).
- Partakes in the development and maintenance of all processes, tools and documentation for MAC such as developing playbooks for relocation, furniture installation, etc.
- Curates a selection of successful projects to showcase for presentation purposes.
- Provides guidance and oversight for developing marketing materials to use for procuring new business.
- Ensures a positive client and occupant experience on all TFMS projects to drive repeat business and differentiate BGIS as the logical choice for service delivery.
- Develop and maintains a business development strategy including identifying new contacts and opportunities to be pursued.
- Assists with business development opportunities such as scope definition, fee and proposal development.
Benefits
- Competitive salary
- Vacation days
- Sick days
- Paid holidays
- Benefits package
