Staff Solutions Architect

Join BECU as a Staff Solutions Architect and play a pivotal role in transforming how we serve our members by leading the architecture behind our digital and contact center platforms. Your work will directly influence the modernization of our Contact Center as a Service (CCaaS) ecosystem, streamlining tools for agents and enhancing member experiences.

Requirements

• Bachelor's degree in computer science, information security, or a related field, or equivalent work experience.
• Minimum 7 years of experience designing and implementing technology architectures.
• Experience managing delivery of multiple simultaneous complex technology solutions.
• Comprehensive knowledge of technologies and supplier capabilities with large infrastructure/systems implementation.
• In-depth knowledge of modern technology service architecture including hosting, security, IAM, access control, monitoring, IaaS/PaaS/SaaS, and containers.
• Familiarity with Microsoft infrastructure and solution stacks in on-premise, cloud, and hybrid environments.
• Deep understanding of Lean/Agile/Scrum methodologies; scaled agile experience such as SAFe.
• Certification in LEAN, Agile/Scrum, or ITIL principles (highly preferred).
• Working knowledge of architectural frameworks such as The Open Group, NIST, ISO 19xxx, BizBok, or Gartner.
• Proven ability to cultivate strong relationships across organizational levels.
• Excellent organizational, problem-solving, and negotiation skills.
• Proficient verbal and written communication skills.
• Strong facilitation and presentation skills.

Benefits

• Medical, dental, vision and life insurance coverage
• Disability and AD&D insurance
• Health care and dependent care flexible spending accounts
• Health savings accounts
• 401k plan
• Employer-funded retirement plan
• 6.16 hours of paid time off (PTO) per pay period
• 10 paid holidays throughout the calendar year