Resident Service Coordinator

The Resident Service Coordinator develops and coordinates support services for residents at Mandela Homes in Boston, MA. The RSC ensures resident and community success through close work with property management, building and sustaining relationships with local and regional partners, and working one-on-one with residents to assist them in achieving their goals and maintaining housing stability.

Requirements

• Bilingual in English and Spanish Required
• Bachelor's degree with a focus in social work, human services, public health, or community development and/or 3-5 years' equivalent work experience providing services in a Housing/Multi-Family housing environment, or a private, non-profit social service organization serving youth and families/seniors and people with disabilities.
• Experience working with older adults, and issues relating to isolation, health and wellness and other social determinants of health.
• Experience working with youth and families and issues relating to workforce development, youth enrichment, education and asset building.
• Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services.
• Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but not limited to, residents, senior staff, volunteers, interns, and community partners.
• Ability to collect, track and understand data in order to assess programs and partnerships and inform strategies.
• Proficiency with technology and an interest in learning how to integrate new technology-based tools and resources into programming.
• Excellent communication, organization, problem-solving and writing skills.
• Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs.
• Knowledge of Yardi, Property Management databases, FamilyMetrics is a plus.
• Knowledge of federal, state and local policies affecting housing is a plus.
• Ability to work some weekends and evenings is required.

Benefits

• Health & Wellness Benefits
• Work-Life Balance
• Retirement planning
• 100% Company-Paid Life Insurance
• Access to an Employee Assistance Program (EAP)
• Childcare & Eldercare Support
• Career Development and Advancement Opportunities