Ayuda is seeking a MD Intake Specialist/Office Manager to provide office management and intake support to its offices and clients. The ideal candidate will have experience working with vulnerable populations, excellent customer service skills, and proficiency in Microsoft Office. The role requires an in-office presence Monday through Friday, 8:30 a.m. to 4:30 p.m., primarily in our Maryland office with occasional travel to our Virginia and D.C. offices.
Requirements
- Serve as the first point of contact for clients and visitors, providing a welcoming and trauma-informed experience
- Conduct initial screenings and conflict checks, and enter client information into our databases (primarily LegalServer)
- Schedule clients in accordance with various grant rules and consult requirements
- Provide and track referrals to outside service providers
- Open the office each morning and ensure that the office is ready and welcoming for clients
- Serve as the primary office manager and guide the staff to keep the office organized and tidy
- Act as the first line of defense on building and maintenance issues
- Collaborate with the Director to maintain and improve security practices and protocols
- Provide on-the-ground support to the Director of Operations for safety and security issues
- Support office operations, including mail processing and supply management
- Manage financial processes: generate invoices in Sage Intacct, process payments, issue receipts, create semi-monthly deposits, and support reconciliation between IOLTA and operating accounts
- Set up and administer client payment plans
- Supervise interns and volunteers (with strong performance)
Benefits
- Platinum-level medical insurance plan 100% employer-paid
- Dental and vision insurance 100% employer-paid
- Long-term disability insurance 100% employer-paid
- Life and AD&D insurance 100% employer-paid
- Pre-tax 401(k) with Employer match on first 3% of salary
- Vacation Days: 21 days per year until year 3, 27 per year in years 3-7 and 33 days per year after 7 years of employment
- New employees begin with 5 days of Health & Wellness (sick) leave and accrue an additional 5 hours per pay period plus emergency medical leave up to 12 weeks per year
- 12 weeks paid parental leave
- 24 days paid holidays and staff wellness days, including Winter Break the last week of the year
- Job-related professional development fees (including annual state bar dues and professional memberships)
- Flexible work schedules
