Customer Support Advisor (SAMpeople)

We are looking for an ambitious and communicative Customer Support Advisor to join our Customer Support team and help us to continue to provide first-line support to customers who purchase our SaaS products. The remit and focus of the role is to handle customer enquiries via both telephone and ticket systems, investigate queries to determine if a referral to second or third-line support is necessary, and track information, contact, and outcomes, and liaising with internal departments and other stakeholders to resolve issues.

Requirements

• Proven experience in customer service or a related field, preferably in a SaaS environment.
• Excellent communication and interpersonal skills.
• Strong investigative and problem-solving abilities.
• Ability to think logically and systematically.
• Proficiency in using customer support ticket systems.
• Strong organisational skills and attention to detail.
• Ability to work collaboratively with internal teams and stakeholders.

Benefits

• 25 days annual leave (plus 8 days Bank Hols)
• Your birthday off
• BUPA Healthcare Cashback plan – following successful completion of probation
• Pension Scheme
• Ongoing professional development opportunities – we can offer supported study and potential funding for external qualifications
• Flexible working – we can offer part time or term time hours to suit you and your family