
Job description
We are looking for an ambitious and communicative Customer Support Advisor to join our Customer Support team and help us to continue to provide first-line support to customers who purchase our SaaS products. The remit and focus of the role is to handle customer enquiries via both telephone and ticket systems, investigate queries to determine if a referral to second or third-line support is necessary, and track information, contact, and outcomes, and liaising with internal departments and other stakeholders to resolve issues.
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Education • Tech, Software & IT Services
Arbor Education provides a comprehensive data and management information system designed specifically for schools and multi-academy trusts. Their platform empowers over 7,000 institutions to streamline operations, gain actionable insights from their data, and improve staff efficiency. Arbor’s services encompass software engineering, cloud computing, and mobile app development, all focused on delivering a user-friendly and powerful solution for data visualization, reporting, and school management. They offer a valuable opportunity for professionals in education, technology, and consulting to contribute to a rapidly growing and impactful organization.