Customer Success Partner (SAMpeople)

We are looking for a proactive and customer-centric Customer Success Partner to join our Customer Success team and help us to ensure our customers achieve success while using our software products. The remit and focus of the role is to build strong relationships, understand customer needs, and provide ongoing support to maximise value from our software products, ensuring high customer satisfaction and retention.

Requirements

• Proven experience in a customer success, account management or similar role within a SaaS business
• Excellent communication and Interpersonal skills, with the ability to build strong relationships with customers
• The ability to manage multiple customer accounts
• Proficiency with customer success tools and CRM software

Benefits

• 25 days annual leave (plus 8 days Bank Hols)
• Your birthday off
• BUPA Healthcare Cashback plan – following successful completion of probation
• Pension Scheme
• Ongoing professional development opportunities – we can offer supported study and potential funding for external qualifications
• Flexible working – we can offer part time or term time hours to suit you and your family