Support the Service and Watershed Environmental Management departments with demolitions and tap shutoff work, site inspections, and communications, as well as back-office support activities related to service line leak follow-up, periodic meter changes, the conservation program and other related activities.
Requirements
- Understanding of applicable utility rules and regulations
- Communicating with customers and contractors
- Onsite inspections to ensure compliance of regulated procedures.
- Scheduling planned work for TSO and to verify compliance.
- Tracking and following up on inquiries.
- Creating and tracking correspondence
- Service Line Leak follow up: Task edit report, customer contact, send letter, coordination with Customer Advocate, verify repair/disconnection.
- Non-compliance tasks related to Demolitions, and Conservation.
- Creating and presenting Power Point information sessions for Demolition and Conservation programs.
- Support Service and Distribution departments with administrative duties in support of both departments’ business processes, including monitoring of Teams, back-office service reviews, scheduling of field technicians and other administrative duties as assigned.
- Record and compile Demolition and Conservation data in Excel that can be sorted using pivot tables and ability to translate that information into graphs and tables to summarize results.
- Completing Demolition, Conservation, Service Line Leak Notifications in SAP.
- Work with multiple departments for program improvements/enhancements.
- Manage multiple MS inbox and folders.
- Work with service technicians to respond to field observations related to Demolitions, Tap Shut Offs, and Service Line Leaks.
- Demand Management Tasks up to 50% of time during peak period.
- Reports to Environmental Management Office up to twice a week.
- Participant and administration for the Conservation Committee.
- Coordinates hiring, training, and supervision of multiple summer interns to assist with the demand management program.
- Coordinates with IT to ensure the automation of the violation process.
- Correcting violation submissions in SAP.
- Provides consumption data and works with the Aquarion Water Irrigation Assessor to monitor and track variances.
- Maintain up-to-date data regarding variances and violations.
