Customer Success Manager (Remote)

As a Mid-Market Customer Success Manager (CSM) at Aprimo, you will play a vital role in ensuring our customers succeed and derive maximum value from our product. You will guide customers through their entire journey, from onboarding to adoption and value realization phases.

Requirements

• Four-year degree required.
• Minimum of 4 years of professional experience in a CSM role in a B2B SaaS Company.
• Excellent verbal and written communication skills (English) is required.
• Solid understanding of marketing technology and SaaS products.
• Excellent communication and interpersonal skills to build strong relationships with customers.
• Proven experience working with US-based customers is highly desired.
• Analytical mindset to interpret data and provide actionable insights.
• Proven ability to foster internal/external relationships, overcome objections and motivate clients.
• Strong problem-solving, communication and client management skills
• Ability to operate with minimal guidance; must be able to exercise sound judgment and decision making in challenging situations
• Prioritize multiple responsibilities and deliver on commitments; must be comfortable working in a fast-paced, dynamic environment
• Must be an expert at developing and maintaining positive and productive relationships with clients; impeccable communication skills and ability to understand clients’ needs is imperative
• Able to build collaborative relationships with supervisors and peers; able to delegate responsibilities with ease; able to provide constructive feedback and praise; able to understand and educate others

Benefits

• Generous leave options
• Medical and dental insurance
• Rice allowance
• Life and accident insurance