Join American Airlines as a Premium Guest Services Coordinator Part Time and provide exceptional customer service to all customers, register customers, and perform various tasks to ensure a seamless travel experience. Starting pay is $22.64 per hour.
Requirements
- Provide premium customer service to all customers
- Register customers and verify their access to club(s) and/or lounge(s)
- Book and confirm flight reservations
- Check premium customers in for their flights
- Monitor flights to identify boarding times, delays, or disruptions
- Issue customer tickets
- Place customers on priority lists
- Provide timely resolution of customers’ travel issues
- Document customer issues in the passenger name record (PNR)
- Perform club enrollment or sales activities
- Coordinate all services provided to elite status customers
- Assist elite status customers
- Assist customers with their baggage
- Monitor or maintain the appearance of the lounges or clubs
- Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers
- Oversee the activities of business partners providing services to the club(s) and/or lounge(s)
- Assist customers with technology provided in the club(s) and/or lounge(s)
- Reserve conference rooms
- Coordinate services for any meetings occurring in conference rooms
- Complete open or close procedures for club(s) and/or lounge(s)
- Oversee the performance and appearance standards of all agents working in club(s) and/or lounge(s)
- Oversee the scheduling for all agents working in club(s) and/or lounge(s)
- Address escalated customer issues or concerns
- Evaluate and address staffing needs based on volume and irregular operations
- Train employees regarding the operations and norms of the customer service club(s) and/or lounge(s)
- Conduct liquor inventory audit with beverage business partner
- Monitor KeyStar system to arrange appropriate services for customers
- Complete daily shift reports
- Report to position on time, as scheduled, and at your assigned station or location
- Complete job-relevant trainings
- Adhere to company policies, procedures, and performance standards
- Wear uniforms as required by company policy
- Adhere to government regulations
- Conduct transport check to ensure safe and timely transfers
- Use multiple internal resources/systems, including during customer interactions
Benefits
- Travel Perks
- Health Benefits
- Wellness Programs
- 401(k) Program
- Employee Assistance Program
- Pet Insurance
- Discounts on hotels, cars, cruises and more
