The Sales Coordinator is responsible for assisting with the coordination and implementation of the sales and profit initiatives to meet and exceed the goals of the Hotel and the next level of guest experience.
Requirements
- Prospect a list of company and referral leads generated through research, networking, special events
- Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests
- Generate sales presentations and a variety of additional materials for prospective customers highlighting event space and facility amenities
- Welcome prospective clients for site visits while maintaining an active presence in the Hotel
- Recognize opportunities to maximize revenue opportunities by upselling and offering enhancements to create outstanding guest satisfaction for the clients
- Correspond with prospects and answer any questions about the hotel’s venue options, rates, room types, venue packages, or promotions
- Coordinate with operations teams to execute group bookings and events
- Gather and assemble sales collateral to send to prospects
- Understand client needs and build brand loyalty
- Send prospects emails and cold calls
- Enthusiastically pursue hotel Sales targets and goals as set by Senior Management
- Attend hospitality trade shows and community events, which may require travel to represent The Loden Hotel
- Provide total account management using Opera Cloud to track client relationships and group activity
- Carefully guide new prospective clients through the sales cycle to discover their preferences and offer personalized services that meet their needs
- Call current and potential clients to follow-up with critical details of group blocks and events as well as write correspondence and various documentation using proper grammar and formatting
- File correspondence and documents as required
- Provide information on group dates, rates, and booking deadlines
- Ensure that all pertinent clients and internal deadlines are met
- Promote and represent the hotel through involvement in community and professional organizations
- Assist with preparing rate proposals and agreements
- Answer Sales-related phone calls, take accurate messages, and direct inquiries efficiently
- Review major complaints received from customers and recommend appropriate corrective actions
- Collect, analyze, and report on competitive market information
- Provide assistance and coverage in hotel operations, as needed
- Closely follow up on all Sales leads within 24 hours
- Quote and confirm bookings based on current and projected availability
- Develop, implement, and execute quarterly and annual actions plans to drive business activity
- Perform other related duties as assigned
Benefits
- Competitive salary
- Benefits package
- Opportunity for career growth and development
