Stockroom Lead responsible for managing inventory, e-commerce order processing, and customer experience in a retail store. Ensures exceptional in-store experiences, positive customer interactions, and high-quality products are visible on the floor. Leads the team in customer service, teamwork, merchandising, operations, and environmental activism.
Requirements
- Stock management
- E-commerce order processing
- Deliveries
- Stock counts
- Inventory shrinkage management
- Overall inventory management
- Monitor stock levels, fill shelves, and ensure all available product is visible on the floor
- Work the backroom to pull sendbacks, rearrange stock, and transfer product as needed
- Retail/customer engagement
- Delivering an exceptional customer experience and executing daily operations within the store.
- Provide all customers with a high-quality and personalized in-store experience
- Be a product and fit expert
- Operate our point-of-sale system
- Clientele and drive loyalty member program to build relationships, support customer retention, and increase traffic
- Maintain store appearance, cleanliness, and organization, requesting maintenance from internal and external partners as needed
- Complete opening and closing procedures, including front and back of house
- Uphold proper visual merchandising standards on the retail floor and windows
- Ensure compliance to policies and procedures
- Delegate tasks to ambassadors to ensure productivity and that shift goals are met
- Fulfill the Leader on Duty responsibilities, ensuring brand standards through the selling experience and timely completion of tasks
- Give timely feedback on the customer experience to impact the energy in the store and KPI results
- Ensure all team members understand the goals for their shift and support them in achieving them
- Model honest and effective communication when delivering and receiving feedback
- Promote a respectful and productive team culture by helping to de-escalate and resolve conflict when necessary
- Coaches and encourages others to succeed by proactively offering expertise and assistance
Benefits
- paid time off
- equity
- company bonus
- sales commissions/bonuses
- group pension with matching
- medical and dental benefits
- wellness & lifestyle benefits
