Valet Parking Supervisor (Full-Time)

Valet Parking Supervisor responsible for the day-to-day operation of the Valet Parking Office, ensuring high levels of service to hotel guests, and maintaining controls and inventory of vehicles within the garage.

Requirements

• Greet all guests and co-workers with a smile and an appropriate hospitality greeting
• Ensure our guests experience an outstanding sense of arrival and departure
• Maintain balanced cash at all times and accept responsibility for any cash/credit card shortages or discrepancies
• Complete balanced audits at the end of each shift with proper back up including cashier reports
• Delegate requested guest car retrievals to appropriate valet attendants
• Assist in the training and development of staff in accordance with hotel standards
• Ensure cars that are parked by attendants have been spot checked for damage
• Handle guest complaints and resolve with appropriate action
• Conduct monthly communication meetings with staff, complete with minutes
• Maintain correct inventory of keys and tickets on a shift to shift basis
• Keep an accurate record of daily volume and all Gala Function vehicles
• Will provide the guest with detailed parking charges and provide payment receipt
• Ensures all entrance areas are free and clear from congestion
• Assist in fire alarms by fulfilling duties as outlined in the hotel fire response manual
• Responds to emergencies and coordinates with east door staff
• Assist in ensuring guest and co-worker safety and security
• Maintain adequate staffing levels by cutting/adding shifts whenever possible
• Motivate and engage staff through daily shift meetings
• Administer corrective action and record in appropriate work performance file when staff is not meeting expectations
• Other duties assigned

Benefits

• Wonderful company culture
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Comprehensive extended health benefits package
• Full rate of pay of $24.85/hour