Retail Display Installer – Technology

2020 Companies seeks a reliable, detail-oriented, and self-motivated Field Service Representative to join our team and represent leading brands like Dell, Intel, Dyson, Google, and HP. In this role, you'll execute a wide range of in-store tasks, including installing and updating sales floor fixtures and endcaps, performing build-outs, resets, and display repairs, and following plan-o-grams and client-specific directives.

Requirements

• Respond and remain responsible for consistent communication with field services management quickly (within 24 hours of contact).
• Representatives are responsible for keeping their availability updated and accurate.
• Fully complete all assigned jobs on or before scheduled end dates.
• Installing and building displays, end caps, and fixturing.
• Complete necessary forms /images/ surveys associated with each job/assignment before leaving the job site.
• Maintaining and updating displays according to planograms/ client requests.
• Conducting break-fix repairs to ensure displays and fixtures are fully functional.
• Participate in early morning installations and installations involving a team of 2+ people and provide solution feedback.
• Manage virtual software and ensure successful execution of related tasks and timelines.
• Contribute to the team's success by assisting other members as needed.
• Adhere to timelines associated with accurate timecard submission, reporting anomalies daily with needed corrections.
• Work independently in a fast-paced environment.
• Participate and complete training and certification programs.
• Accurately track, record, and communicate activity via designated systems/ workflows.
• Available for weekend assignments as needed.
• Accept and schedule all assigned jobs within 48 hours of receipt
• Project Execution: Following all directives as provided, executing fully and completely
• Work closely within the shared services team to ensure goals, identify opportunities for improvement, communicate and drive solutions while ensuring operational efficiencies.
• Build and maintain strong relationships within the shared services team: local/regional markets, clients, retailers, and other stakeholders.
• Cultivate and sustain strong relationships with internal teams, clients, retailers, and field representatives, fostering collaboration and communication.
• Demonstrating professionalism, effective communication skills, and strong leadership abilities while representing the company.
• Setting a high standard for behavior, fostering a positive work environment, and ensuring transparent, respectful communication with all team members.
• Work across all aspects of the company and through cross-functional processes to ensure alignment and operational success.
• Ensure customer and client satisfaction is met / continually improved upon according to established shared service field KPIs as determined by field management.
• Be open to provide and receive feedback.

Benefits

• Hourly pay starting at $18.50 per hour, based on experience and location
• Next-day pay on demand with DailyPay
• Paid drive time and mileage reimbursement
• Paid training
• Job assignments include both flexible self-scheduling options and fixed shifts based on availability